VIDEO #1 - Hospitals
Listening to Patients on Social Media
Hospitals are turning to social media to engage
patients and improve the patient experience, which is by its nature often
frightening and unpleasant. WSJ's Laura Landro and virtual advisor Jim Burrows
join Lunch Break with details.
Laura Landro, WSJ assistant managing
editor, talks about some of the main problems that hospitals are hoping
their patients can help combat by being an e-advisor. Advisory counsels
have been around for years but are limiting in their nature to those people who
can fit around a conference table and maybe meet once a month. Today it is
harder for people to meet in person. By using social media to cast a wider
net it brings in more opportunities for people to meet as e-advisors and to be
engaged.
Nemours/Alfred l. DuPont Hospital's
Director of Service of Excellence, Jim Burrows, talks about his personal
experiences that lead him to be a virtual advisor and the benefits social media
offers to former patients and families who want to help, but can't necessarily
come to the hospital to do so.
Hospitals Listening to Patients on Social Media by WSJ_Live
Reference: WSJ Live (2013) Hospitals Listening to Patients on Social Media Retrieved
from http://www.dailymotion.com/video/x13c6y6_hospitals-listening-to-patients-on-social-media_lifestyle
VIDEO #2 - How Social
Media Affects the Hospital CIO
In the accompanying video, How Social Media Affects the Hospital CIO, Ed Marx, CIO of
Texas Health Resources referenced many valuable uses of social media in the
hospitals. In one instance, he talked about a surgical case in a Texas
hospital. This hospital had just begun utilizing social media the month prior.
He stated: "Five years ago, Dr. Vigness, a cardiac surgeon was called to
the ER to do a surgery that should have been routine. However, once Dr. Vigness
cut into his patient, it revealed a situation of an unexpected heart
abnormality that wasn't ever discussed in the patient notes. In fact, 20 years
prior his first patient out of medical school died with this same condition. So
what did Dr. Vigness do? He grabbed the computers that were in the OR and
because we had opened up social media in our health system, he was able to
immediately find a physician in France who had performed the procedure
successfully and had written about it with pictures. Because of social
media, that patient is still alive" (Marx, E. (2013).
Marx continued to demonstrate the three key reasons
social media use in hospitals is so important: 1) Social Media can transform
the business of healthcare 2) Transform people's lives 3) Social media can
transform the way we operate in healthcare. Marx stated that social media is
the new currency of the new era and is transforming the way we do business.
One-way is that social media is making things happen on a wellness basis. Two,
it is engaging patients with doctors in social media helping to bring clinical
effectiveness and efficiency into people's lives. Third, social media allows
the collaboration between doctors around the world to work together. Marx
states that social media is the future - the here and now and hospitals and
doctors should embrace it to save lives and making a difference in the lives of
the patients that we serve" (Marx, E. (2013).
Reference: Marx, E. (2013) How Social Media Affects the Hospital CIO Retrieved
from Siemens YouTube Channel at https://www.youtube.com/watch?v=T-V91cYFpHg
HOSPITAL SOCIAL MEDIA
LINKS - The links below
demonstrate how different hospitals and healthcare facilities use social
media.
VIDEO #1 - Hospitals
Listening to Patients on Social Media
Hospitals are turning to social media to engage
patients and improve the patient experience, which is by its nature often
frightening and unpleasant. WSJ's Laura Landro and virtual advisor Jim Burrows
join Lunch Break with details.
Laura Landro, WSJ assistant managing
editor, talks about some of the main problems that hospitals are hoping
their patients can help combat by being an e-advisor. Advisory counsels
have been around for years but are limiting in their nature to those people who
can fit around a conference table and maybe meet once a month. Today it is
harder for people to meet in person. By using social media to cast a wider
net it brings in more opportunities for people to meet as e-advisors and to be
engaged.
Nemours/Alfred l. DuPont Hospital's Director of Service of Excellence, Jim Burrows, talks about his personal experiences that lead him to be a virtual advisor and the benefits social media offers to former patients and families who want to help, but can't necessarily come to the hospital to do so.
Hospitals Listening to Patients on Social Media by WSJ_Live
Reference: WSJ Live (2013) Hospitals Listening to Patients on Social Media Retrieved from http://www.dailymotion.com/video/x13c6y6_hospitals-listening-to-patients-on-social-media_lifestyle
VIDEO #2 - How Social Media Affects the Hospital CIO
In the accompanying video, How Social Media Affects the Hospital CIO, Ed Marx, CIO of
Texas Health Resources referenced many valuable uses of social media in the
hospitals. In one instance, he talked about a surgical case in a Texas
hospital. This hospital had just begun utilizing social media the month prior.
He stated: "Five years ago, Dr. Vigness, a cardiac surgeon was called to
the ER to do a surgery that should have been routine. However, once Dr. Vigness
cut into his patient, it revealed a situation of an unexpected heart
abnormality that wasn't ever discussed in the patient notes. In fact, 20 years
prior his first patient out of medical school died with this same condition. So
what did Dr. Vigness do? He grabbed the computers that were in the OR and
because we had opened up social media in our health system, he was able to
immediately find a physician in France who had performed the procedure
successfully and had written about it with pictures. Because of social
media, that patient is still alive" (Marx, E. (2013).
Marx continued to demonstrate the three key reasons
social media use in hospitals is so important: 1) Social Media can transform
the business of healthcare 2) Transform people's lives 3) Social media can
transform the way we operate in healthcare. Marx stated that social media is
the new currency of the new era and is transforming the way we do business.
One-way is that social media is making things happen on a wellness basis. Two,
it is engaging patients with doctors in social media helping to bring clinical
effectiveness and efficiency into people's lives. Third, social media allows
the collaboration between doctors around the world to work together. Marx
states that social media is the future - the here and now and hospitals and
doctors should embrace it to save lives and making a difference in the lives of
the patients that we serve" (Marx, E. (2013).
Reference: Marx, E. (2013) How Social Media Affects the Hospital CIO Retrieved from Siemens YouTube Channel at https://www.youtube.com/watch?v=T-V91cYFpHg
HOSPITAL SOCIAL MEDIA
LINKS - The links below
demonstrate how different hospitals and healthcare facilities use social
media.
No comments:
Post a Comment